Korea’s Incheon International Airport has been internationally recognized once again.
Incheon International Airport was named the world’s best airport in the Airports Council International (ACI) Airport Service Quality Awards held on Apr. 1 in Shanghai, China.
In a council survey of 200,000 users at 99 world airports, Incheon took the top spot in 30 out of 43 categories, taking top honors in the “worldwide” category for 2007, followed by Malaysia’s Kuala Lumpur International and Singapore’s Changi in the Airport Service Quality (ASQ) Survey, which was conducted by the industry body Airports Council International (ACI).
Incheon also came in first place in 2005 and 2006, becoming the first airport to win the best worldwide award for three straight years.
The awards recognize customer service efforts made by airports taking part in the ACI program and are based on responses to a survey of passengers conducted throughout the year.
The survey captures passengers’ immediate appraisal of 34 airport service factors including airport access/navigation and connectivity, airport services/facilities, security and immigration, airport environment, arrival services, value for money and overall satisfaction with the airport and airline services.
Besides being named the best airport overall, Incheon International Airport has also gained honors in three other categories as well. It was named the best airport in the Asia-Pacific region, the best airport in the medium to large sized airports carrying between 25 and 49 million passengers and given the best airport staff award in the Asia-Pacific region.
In commenting on Incheon’s performance, Program Director of the ACI, Craig Bradbrook said, “At Incheon, the management team takes pride in delivering quality airport service and sees it as being part of the overall tourism value chain, which is good for their airport and their nation. That means that the commitment is given very high priority politically as well as operationally by the airport.”
Lee Jae-hee, CEO of the Incheon International Airport, said he was grateful to the 35,000 employees at the airport who worked very hard to provide the best service and said he along with the employees would continue efforts to retain the top spot.
The airport serves as a hub for international civilian air transportation and cargo traffic in East Asia.
Incheon International Airport is considered Asia’s most technologically advanced airport with its security facilities being state-of-the-art and inspection equipment being very modern.
By Han Aran
Korea.net Staff Writer
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